Pastel Aura

✓ Order Cancellation

• Customers must inform our customer service via WhatsApp as soon as possible.

• Cancellations must be made at least 3 days in advance.

• For peak seasons or special occasions (e.g. Mother’s Day, Christmas, Valentine’s Day), cancellations must be made 10–12 days in advance.

✓ Refund Method

• Approved refunds will be issued in the form of an E-voucher only.

• E-vouchers are not exchangeable for cash or bank transfer.

✗ Same-day cancellations are strictly not accepted.

✗ Returns or exchanges are not accepted under any circumstances.

✗ Refunds for returned items will not be issued.

✗ Refunds due to recipient refusal:

• We are not responsible if the recipient refuses to accept the item.

• No refund will be issued in such cases.

• Shipping are fulfilled by Lalamove / GrabExpress.

• Price listed above does not include delivery fee.

• Please contact customer service for delivery date time arrangement before ordering.